Malicious complaint email claiming it’s from BBB

Better Business Bureau (BBB) is issuing an urgent SCAM alert cautioning businesses and consumers about an email that is purporting to be from a bbb.org email address about a recently filed complaint.

The email contains a dangerous attachment regarding a complaint and appears to direct recipients to the BBB website. This is a scam; BBB does not send complaints as attachments via email.

This is the second time in three weeks that the BBB’s name has been used in a massive phishing attack. The email appears to come from a fake BBB employee claiming that the recipient needs to review this matter and advise the BBB of their position.

From there, the email appears to direct the recipient to the BBB website, but actually directs them to an outside link. This email is fraudulent and does not originate from BBB. The email attachment and link are malicious, and the BBB is strongly advising to not open or click them.

Should you receive such an email, please disregard its message and report any information received to BBB’s Scam Portal, or forward the email to [email protected].

If you have clicked on the link, immediately do a virus scan. BBB lawyers are working with the FBI and Secret Service to find out who is behind this and will take all appropriate action to stop the phishing attack.

For more information or further inquiries, contact the Wisconsin BBB at www.wisconsin.bbb.org or (414) 847-6000 (metro Milwaukee), (920) 734-4352 (Appleton), (608) 268-2221 (Madison) or (800) 273-1002 (elsewhere in Wisconsin).


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